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Delivery & Return Information

 

Delivery

We usually expect to dispatch within 1-2 days of receipt of your order. If an item is found to be out of stock and  there is likely to be a delay we will inform you by e-mail or telephone; delivery will follow as soon as possible. Usually, items that are out of stock or 'available to order' should be ready for dispatch within one to two weeks.

 

Please note that we offer FREE DELIVERY on UK orders OVER 20 in value.

 

Postage Rates: The cost of delivery is given at the checkout.

 

UK: According to the value of the order placed:

         Orders  up to  20.00 in value:                   3.00

         Orders over 20.00 in value:                     FREE

 

UK: Delivery is by First Class post for small items and Hermes (courier 2-3 days) for larger parcels.

 

International: Airmail delivery usually may be expected to take 5-7 working days, depending upon the postal system of the country concerned. Please note that delays may be caused by customs and excise in countries outside the EU. We regret that we cannot offer free delivery to our overseas customers.

 

INTERNATIONAL: Airmail carriage of parcels.

EUROPE:   the cost of carriage is calculated according to the weight of the parcel, in grams:

Weight

Less than

P&P

   1g

<  100g

3.00

 

100g

<  250g

3.50

 

 250g

<  500g

4.95

 

 500g

<  750g

6.40

 

 750g

< 1000g

7.85

 

1000g

< 1250g

9.30

 

1250g

< 1500g

10.75

 

1500g

< 1750g

12.20

 

1750g

< 2000g

13.65

2000g

< 4000g

20.00

 

REST OF THE WORLD:   the cost of carriage is calculated according weight, in grams:                   

Weight

Less than

P&P

   1g

<  100g

3.50

100g

<   250g

4.70

250g

<   500g

7.55

500g

<   750g

10.40

 

 

750g

<  1000g

13.25

 

 

1000g

<  1250g

16.10

 

 

1250g

<  1500g

18.95

 

 

1500g

<  1750g

21.80

 

 

1750g

<  2000g

24.65

 

 

 

All international parcels are sent via Royal Mail unless special arrangements are made for a courier.

 

Returns Policy

 

If you find an item unsuitable when it arrives, you may return it to us for exchange or refund, as long as the item is in unused and perfect order, and that you return it within 7 days of receipt. If you are returning items, please notify us accordingly by e-mail and send them to the address below:

 

Artyarn (Returns)
10 High St
Pointon
Sleaford

NG34 0LX

 

 
 
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